Understand why your users cancel trials and subscriptions
View subscription cancellation reasons to make right product decisions.
Free plan is enough for me
I don’t need the app
Other reason
“I can’t understand how to purchase a premium account!”
“30GB of cloud storage is enough to store my photos”
“I used the app on vacations but don’t need it anymore. BTW I found a better app than yours.”
Automatically handle renewals billing issues
User will receive a Push-notification asking to update App Store payment details if a billing issue occurs.
When a user cancels trial or subscription...
...we will ask a user to pass the survey
If the subscription was too expensive to a user...
...we’ll offer a discount or new trial to win him back